Delivery Conditions

We ship within the United Kingdom only. Frozen foods may thaw partially or completely during shipping, this does not degrade quality providing refreezing is immediate on the day of delivery to guarantee 100% freshness and to preserve all-natural vitamins and minerals. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Delivery cost is additional to the displayed price and varies depending on the ordered quantity of blister packs. It will be calculated automatically based on the total weight of the blister packs you are buying. Packages are generally dispatched within 2 – 5 working days after receipt of payment and are shipped via either Royal Mail services or a courier with a tracking number.

Special care is taken to protect the frozen foods. Packages are well-protected using our know-how packing method. Frozen foods are not accepted back after they are posted to the customer. Contact us before placing an order if in doubts of what creatures you can feed them. We can’t be responsible if your animals don’t take the foods you ordered.